Sitizens's Service department

Head of Department – Mikheil Mindadze

The Department represents a primary structural unit of the Office of the Public Defender of Georgia. The Department shall act on behalf of the Public Defender of Georgia when performing its functions.

The objective of the Department shall be to:

Coordinate the reception of persons concerned in the Public defender’s Office and provide high quality consultations to them.

The main tasks of the Department shall be to:

  • Provide high quality services to persons concerned when receiving them in the Office or through hotline;
  • Provide legal consultation within the mandate of the Office;
  • Inform citizens about the mandate of the Public Defender;
  • Manage the document circulation of the

The functions of the Department shall be to:

  • Regulate the document circulation of the Office, develop methodological instructions and supervise their implementation;
  • Keep records of the Office sheets that have title (state coat of arms);
  • Register and process documents completed within the framework of case processing and send them to the archive in accordance with the relevant rules;
  • Manage the archive of the Office;
  • Carry out other functions arising from the specifics of the Department’s activities.

Receive, inform, provide consultation to persons concerned in the Public Defender's Office and provide high quality services when performing these functions;

  • Explain the competence of the Public Defender of Georgia to persons concerned;
  • Ensure smooth, continuous operation of the hotline of the Office;
  • Assess the severity of cases reported through hotline and plan responses, timely organize on-site visits;
  • If necessary, organize a mobile group visit to the site of alleged infringement, obtain comprehensive information and provide support to persons concerned to the maximum extent within the framework of its authority and mandate;
  • Connect persons concerned and forward incoming calls to the relevant structural units of the Office;
  • Carry out other functions arising from the specifics of the Department’s activities.

The hotline – 14 81 operates 24 hours a day, including holidays and weekends. Its aim is to introduce an effective mechanism for receiving information and responding to alleged violations of human rights and freedoms by state (public) institutions/bodies, especially alleged cases of torture and ill-treatment, inhuman or degrading treatment or punishment.

Woking Hours: Monday–Friday 9:00–18:00
Hot line: 1481 (24/7)